{"id":17599,"date":"2020-04-15T07:06:15","date_gmt":"2020-04-15T04:06:15","guid":{"rendered":"https:\/\/pohjolanmatka.fi\/ukk-usein-kysytyt-kysymykset\/"},"modified":"2026-03-27T13:34:26","modified_gmt":"2026-03-27T11:34:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/pohjolanmatka.fi\/en\/faq\/","title":{"rendered":"FAQ\u00b4s- Frequently Asked Questions"},"content":{"rendered":"

FAQ\u00b4s- Frequently Asked Questions<\/h1><\/div><\/div>\n\n\n

Charter \/ Coach Services<\/h2>\n\n\n
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\r\n \r\n How do you maintain your buses and ensure safe, reliable journeys? <\/a>\r\n <\/h5>\r\n <\/div>\r\n\r\n
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Our buses are maintained in our own workshops, conveniently located next to our depots. Our skilled maintenance team ensures that every vehicle is thoroughly serviced and kept in excellent condition, ready for safe and reliable departures. The workshops are equipped with modern tools and technology to support all maintenance and repair tasks. Most of our buses are fitted with alcohol interlock systems to enhance safety. While our vehicles are carefully maintained, technical issues can occasionally occur on the road. In such cases, assistance is easy to obtain and arrives quickly thanks to our extensive support network.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n \r\n Is there a toilet on your buses? <\/a>\r\n <\/h5>\r\n <\/div>\r\n\r\n
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In most cases, yes. Our standard buses are equipped with toilet facilities. However, smaller minibuses do not have toilets.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n \r\n Is there a WIFI on your buses? <\/a>\r\n <\/h5>\r\n <\/div>\r\n\r\n
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Mainly yes on every coach.<\/span><\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n \r\n Do your buses have air conditioning? <\/a>\r\n <\/h5>\r\n <\/div>\r\n\r\n
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Yes, every coach has air conditioning.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n \r\n Can I charge my phone on the bus? <\/a>\r\n <\/h5>\r\n <\/div>\r\n\r\n
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Yes. Most of our buses are equipped with charging outlets.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n \r\n What should I do if I have left my luggage on the bus? <\/a>\r\n <\/h5>\r\n <\/div>\r\n\r\n
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Items left on the bus are taken to our closest office after the journey and can be collected during office hours (8 a.m. – 4 p.m..)<\/p>\n

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Valuable items worth \u20ac20 or more<\/strong> are handed over approximately once a month to the nearest police lost\u2011and\u2011found office. Items valued at under \u20ac20<\/strong> are kept for about two months before being disposed of.<\/p>\n

If you prefer, lost items can also be sent to an address of your choice for an additional fee, by prior agreement.<\/p>\n

For lost\u2011property enquiries, please contact us during office hours at info@pohjolanmatka.fi<\/strong>.<\/p>\n<\/div>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n \r\n What kind of trips and travel services does Pohjolan Matka provide? <\/a>\r\n <\/h5>\r\n <\/div>\r\n\r\n
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Pohjolan Matka is an official tour operator registered by the Finnish Competition and Consumer Authority and has set the security required by the Package Travel Act (registration number 3631\/00\/Mj). We offer a wide range of ready-made travel packages, including bus and flight-based tours in Finland and Europe not forgetting long route destinations. For quotation, please contact us at incoming@pohjolanmatka.fi<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n","protected":false},"excerpt":{"rendered":"

Charter \/ Coach Services<\/p>\n","protected":false},"author":39,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"pgc_sgb_lightbox_settings":"","footnotes":""},"class_list":["post-17599","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ\u00b4s- Frequently Asked Questions - Pohjolan Matka<\/title>\n<meta name=\"description\" content=\"Charter \/ Coach Services\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pohjolanmatka.fi\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\u00b4s- Frequently Asked Questions - Pohjolan Matka\" \/>\n<meta property=\"og:description\" content=\"Charter \/ Coach Services\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pohjolanmatka.fi\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Pohjolan Matka\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-27T11:34:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/pohjolanmatka.fi\/wp-content\/uploads\/2025\/12\/pohjolan-matka-site-image.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/pohjolanmatka.fi\/en\/faq\/\",\"url\":\"https:\/\/pohjolanmatka.fi\/en\/faq\/\",\"name\":\"FAQ\u00b4s- Frequently Asked Questions - 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